The eSourcing Capability Model for Client Organizations (eSCM-CL) is the best practices model that enables client organizations to appraise and improve their. The eSourcing Capability Model for Client Organizations (eSCM-CL) [Hefley a, b] is a “best practices” capability model with two. The eSourcing Capability Model for Client Organizations (eSCM-CL) is a capability model intended for those organizations that procure or source IT- enabled.

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Workshop participants concluded that there was need for best practices in strategic sourcing, and that the best practices organizaitons capturing these practices needed to be more comprehensive than existing frameworks.

Workshop participants also identified the need for groupings of Practices at the basic, advanced, and world-class levels, validating the need for a set of capability levels in the eSCM-CL. Also discussed at this second workshop were the proposed eSCM-CL product suite and the need for multiple Capability Determination methods. Initial efforts proved the need for a client-focused model, especially in light of the multitude of challenges that client organizations face, including:.

eSCM-CL – Wikipedia

Views Read Edit View history. Capability Levels describe an improvement path and organizatoons a means to differentiate between Practices at the basic, advanced, and world-class levels of capability. This translation was completed by Eric Baussand and Eric Herr. Based on the working group inputs, literature reviews, interviews, and analyses of other frameworks, three dimensions were identified for the eSCM-CL Model: It should be noted that some organizations participated in interviews under non-disclosure arrangements, and asked that their organizational identities not be disclosed.

The Table below summarizes the organizations that have been involved in the modeo development activities; whether they be workshop participation or interviews.

Those individuals who have expressed interest in reviewing the eSCM-CL were invited to provide constructive comments, and a public workshop was held to introduce the Model and solicit feedback.

It enables client organizations to appraise and improve their capability in fostering the development of more effective relationships, manage these relationships better, modell experience less failures in their client-service provider relationship.

Existing quality models and standards analyzed. Based on these early learnings from use, the eSCM-CL may be revised to create a baseline model for certification purposes.

Development of the eSCM-CL

Interviews with organizations actively involved in sourcing began in January Additionally, this workshop identified key issues to be addressed by the Model. Building on the extensive literature review [Kumar ] conducted in the development of the eSCM SP, an update [Khera ] to this literature review was begun, focusing on two key aspects: A fourth Workshop in February focused on the definition of the Capability Areas within the model architecture.


Thus, the eSCM-CL was developed to provide compatible, effective sourcing practices for client organizations. Interview participants were asked to identify specific incidents which they experienced personally and which had an important effect on the final outcome [GremlerFlanagan ]. Participants were asked organizatiins work in small teams and develop a proposed structure for the Model. By using this site, you agree to the Terms ewourcing Use and Esourxing Policy.

Sourcing clients and service providers identified a set of critical issues that cover the formation, management, clietn, and completion of sourcing relationships.

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Development of the eSCM-CL Model | ITsqc

This article includes a list of referencesbut its sources remain unclear because it has insufficient inline citations. Pilot Capability Determinations using the Model and associated method provide insights into the use of the Practices in broad, real-world settings, and provide information that can be used to suggest further refinements to the eSCM-CL.

The Table below shows the existing quality models and standards that were analyzed. The Capability Areas were Practice groupings capabiluty represented the need for the Practices to work as a system across the sourcing process, ensuring the analysis, establishment, management, expansion, and completion of sourcing relationships.

Input from industry and government participants is vital to the improvement of the Models. This workshop also examined groupings of Capabipity into prospective Capability Areas. Since its release, it has been used globally by clients for capability determinations, gap analysis, and as guidance for improving their sourcing practices, establishing new processes, or establishing common sourcing processes across their organization.

Articles lacking in-text citations from March All articles lacking in-text citations. The eSourcing Capability Model for Client Organizations eSCM-CL is a capability model intended for those organizations that procure or source IT -enabled services, delegate one or more of their information technology intensive business activities to a service provideror to those who wish to assess their sourcing capabilities.

Client organizations will use this Model to improve their:. This workshop gathered community inputs on guiding principles for the eSCM-CL and reconfirmed key issues by obtaining a better understanding of issues from both client and service provider perspectives, and the differences between these perspectives.

This workshop also focused on potential scope of the proposed Model and its structure. Analysis, Initiation, Delivery and Completion. The Sourcing Phases represented the temporality of the Practices; some Practices were relevant organizatilns a particular Sourcing Phase, while others covered multiple Phases. This effort was motivated by a premise that good sourcing outcomes require that best practices be followed by both the service providers and the clients in a relationship.


ITSqc staff developed a strawman set of best practices within the model framework, which was distributed to members of the Working Group following the fourth Workshop. As a second priority, it also focused on identifying case studies, organizational outcomes from sourcing, and the skills organkzations competencies needed in a client organization to be effective at sourcing, as well as trends in sourcing activities.

This completed the first round of the validation of strawman best practices, which was followed by revisions and a second round of review by Consortium and Advisory Board Members. Initial Practices in each Capability Area were identified. Bill Hefley and published by Van Haren Publishing. As a result of this analysis, it was determined that existing frameworks do not comprehensively address the best practices needed to successfully source IT-enabled capabliity.

Existing quality models and standards were analyzed to understand their intent and scope, and to identify their potential applicability to the sourcing process and critical issues of sourcing. Please help to improve this article by introducing more precise citations.

This page was last edited on 6 Octoberat This analysis was conducted to determine the need for a sourcing model and to identify and confirm critical issues.

The baseline eSCM-CL Model will not change for at least four years to ensure a stable baseline for certification and data esougcing, although the eSCM-CL is a living model that can be expected to grow and adapt to the changing needs esoudcing the sourcing community. This updated literature review focused on identifying best practices what clients are currently doingchallenges from the client perspective, and existing Frameworks or Models.

Providers have recommended eSCM-CL to their customers, and improved relationships have resulted from the use of the eSCM Models by both clients and their service providers. These draft Practices and framework were reviewed by the Working Group. To provide feedback or suggest changes to any of our publications, please use the Capzbility Request form.

A key outcome of this workshop was industry validation of the need for best practice guidance such as the eSCM-CL. We sought both incidents where successful outcomes resulted, as well as those incidents that led to failures or problems.

Through interviews and feedback, experienced clients, service providers, sourcing advisors and consultants, and technical experts e.